Refund & Cancellation Policy

Version 1.1  ·  Effective: August 26, 2026  ·  Last updated: August 26, 2026
Operated by: NG&NR Technologies Private Limited  ·  Currency: Indian Rupee (INR)
Refund requests: support@revend.in

B0. Partner Registration Fee — ₹49 (one-time)

B0.1 What the fee is

• Amount: ₹49, inclusive of applicable taxes.
• Frequency: charged once, at Partner registration. It is not a subscription, it does not auto-renew, and no card or UPI mandate is stored for future debits.
• Who pays it: Merchants and Service Providers registering a Partner account. Customer accounts are free.
• What it covers: processing and verification of your Partner registration, including the identity checks described in our Terms & Conditions.
• Currency: Indian Rupee (INR). The amount shown at checkout is the amount charged; there are no additional handling or convenience charges.

B0.2 Cancellation

You may cancel at any point before the payment is completed — simply do not complete the payment. No amount is collected and no account is created.

Once the payment is completed your registration is submitted for verification immediately, so there is no post-payment cancellation window. If you no longer wish to use a Partner account you may delete it at any time (see Privacy Policy, Section 8), but deleting the account does not by itself refund the ₹49 fee.

B0.3 When the ₹49 fee is refunded

Outside the situations listed above the Partner Registration Fee is non-refundable, because the verification work it pays for is carried out as soon as the payment is received.

B0.4 How to request a refund of the ₹49 fee

1. Email support@revend.in with the subject “Registration fee refund”.
2. Include the mobile number you registered with, the date of payment, and the payment or order reference shown on your payment receipt or bank statement.
3. We acknowledge every request within 2 business days.
4. We review and give you a decision within 7 business days of receiving a complete request.
5. If the refund is approved it is issued to the original payment method through our payment gateway and typically reaches you within 5–7 business days of approval. Revend does not issue refunds in cash or to a different account.

If you are not satisfied with the outcome, escalate as set out in Section B8.

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B1. Overview — bookings, orders and escrow

Sections B1–B9 apply to Platform booking and order transactions, which are not yet live. They are published in advance so that the terms are known before those features are released. For the only fee Revend charges today — the one-time ₹49 Partner Registration Fee — see Section B0, which governs in case of any conflict.

When booking and order payments are launched, Revend's escrow-based payment model is intended to ensure that Customer funds are not released to a Service Provider or Merchant until the job or order is confirmed complete. This policy defines when and how refunds are issued under that model.

Refund Processing Time: 5–7 business days to the original payment method
Currency: Indian Rupee (INR)
Refund Authority: Revend Operations Team, support@revend.in

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B2. Customer Refund Scenarios

B2.1 Service Bookings

B2.2 Merchant / Store Orders

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B3. Non-Refundable Scenarios

The following situations are not eligible for refunds:

• Customer confirms job completion via OTP and raises dispute after 24 hours without valid evidence
• Customer was not present at the agreed location / time without prior notice
• Dissatisfaction based on personal preference (not a quality or safety issue)
• Customer provided incorrect booking details (address, time, requirements)
• Services fully rendered as described in the booking

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B4. How to Raise a Dispute / Refund Request

1. Open the Revend app → Go to Bookings / Orders
2. Select the relevant booking → Tap Raise a Dispute
3. Describe the issue and attach supporting evidence (photos, screenshots)
4. Do NOT confirm job completion via OTP if you are unsatisfied
5. Revend ops team will review within 3–5 business days
6. Refund decision will be communicated via in-app notification and SMS / WhatsApp

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B5. Refund Methods

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B6. Service Provider & Merchant Payment Holds

Revend reserves the right to withhold or reverse a Service Provider's or Merchant's payment if:

• A Customer dispute is raised and under investigation
• Fraud or misconduct is suspected or verified
• KYC / KYB verification is found to be invalid or fraudulent

Withheld funds will be released or refunded to the Customer upon completion of the investigation.

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B7. Platform Commission — Non-Refundable

• Revend's platform commission fee is non-refundable in all scenarios except where the booking is cancelled before the Provider / Merchant accepts it
• In verified fraud scenarios, the full booking amount including commission is refunded to the Customer; Revend absorbs the commission loss

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B8. Escalation

If you are not satisfied with the refund decision:

1. Write to support@revend.in with additional evidence, quoting your original request
2. Contact Revend's Grievance Officer — see Privacy Policy, Section 16
3. If unresolved, you may approach the appropriate Consumer Forum under the Consumer Protection Act, 2019

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B9. Revend Guarantee